Privacy Policy

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Personal Identification: Name, email address, phone number, company name, and job title provided through our contact forms or event enquiries.
• Event-Related Data: Event preferences, dietary requirements, accessibility needs, and other details shared during event planning.
• Payment Information: Billing details and payment records for event services, processed through secure third-party payment gateways.
• Technical Data: IP address, browser type, device information, and browsing patterns collected automatically when you visit our website.
• Communication Records: Correspondence via email, WhatsApp, phone, or other channels related to event planning and enquiries.
• Media Content: Photographs and videos captured during events, which may include images of attendees.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide event management quotations.
• To plan, coordinate, and execute events according to your requirements.
• To process payments and maintain accurate billing records.
• To communicate important updates about your events and our services.
• To improve our website, services, and overall client experience.
• To showcase our work in our portfolio (with appropriate consent for identifiable individuals).
• To comply with legal obligations and regulatory requirements under Malaysian law.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted vendors, venues, caterers, and suppliers involved in delivering your event, limited to the information necessary for their role.
• Payment Processors: With secure, PCI-compliant payment gateways to process event-related transactions.
• Legal Requirements: When required by law, court order, or governmental authority in Malaysia.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets, where your data would be transferred as a business asset.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly, including session management and security features.
• Analytics Cookies: Help us understand how visitors use our website, enabling us to improve content and user experience. We may use Google Analytics or similar services.
• Functional Cookies: Remember your preferences such as language and region to provide a personalised experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure storage of client records with restricted access controls.
• Regular security reviews and updates to our systems and processes.
• Staff training on data protection and privacy best practices.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

6. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, venue websites, and partner services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: